Refunds

1. When we refund

Within 14 days of purchase, if you have not yet reached the ending of the case (you have not named the culprit and seen the outcome).

At any time, if the case cannot be completed because of a technical fault that we have not fixed within a reasonable time.

If you were charged twice for one case or the amount differed from what was shown at checkout.

2. When we cannot refund

A case reveals its solution, so once you have played to the ending we cannot take it back. If you have completed the case, no refund is given — except in the cases in section 1 (technical fault, double charge).

This does not limit any statutory right of withdrawal you have under mandatory consumer law in your country.

3. How to get a refund

Email info@clueboard.tech from your account email. Include the case title and, if you can, the purchase date. We reply within 3 business days.

Approved refunds are issued through Paddle to the original payment method. Funds usually arrive within 5–10 business days, depending on your bank.

After a refund, access to that case is closed; your progress stays archived in your account.

4. Free cases

Free cases and trial access are not refundable — you paid nothing for them.

5. Contact

Clueboard · info@clueboard.tech